Where to find relevant online customer relationship management articles

CRM professionals trying to find relevant online customer relationship management articles that discuss CRM offerings, research, and trends need to look no further than Small Business CRM. This umbrella CRM website lists several other websites that contain numerous CRM articles, press releases and up-to-date software information. 

This is only one example of the numerous website that can be found online for researching and evaluating CRM technologies, market trends, and software solution providers. Furthermore, the following is a listing of five more useful customer relationship management websites and what information they can provide CRM users and trend watchers.

• The Customer Management Community -- This well-organized site features the latest CRM news, information and events. If users are interested in accessing the sites’ library including its white papers and other documents, then registration is required but the membership is free. The Customer Management Community website also announces jobs in the CRM industry and has a section for CRM professionals to mentor others who are new to the customer relationship management industry.
   
• CRM Guru -- If users register on this site, they will receive the CRM Guru’s award-winning Customer Think Newsletter, occasional special offers, and a free pack of CRM white papers, all at no cost. The Guru announces that it has 200,000 CRM members worldwide and it keeps those members informed with relevant articles listed in an extensive database, along with online forums featuring CRM Guru panelists.
   
• CRM Daily Newsfactor -- This website divides its articles into 10 CRM categories: CRM daily news updates, customer service, management, sales force, supply-chain, contact centers, customer data, CRM systems, and marketing automation, which all give users specific answers to their CRM questions. Users can also download white papers when they submit their free registration information, as well as hunt for software update information on the resource center page.
   
• The Shared Insights Network -- The Shared Insight Network encourages users to immediately join the membership for free in order to receive information on the latest CRM trends, online debates, and discussions. The SI Network has access to hundreds of research articles along with a powerful search function that is competitive with Google.
   
• SearchCRM -- SearchCRM provides CRM professionals with original daily news, recognized experts, hand-picked web links, discussion forums, webcasts and customized research. The site also offers tips on vendors, product selection, deployment and management of CRM initiatives. Also, members may receive multiple newsletters and a free subscription to CIO Decisions magazine.

All of these resources and their online articles make it easy for a CRM manager to locate information on the industry or to find answers for CRM software questions. These websites offer free memberships, so that users will be more likely to keep abreast of CRM industry news and developments.